Secure and reliable technology.
Our knowledge, skills, and rapidly evolving IT systems are embedded in all service offerings at no cost to you.
A technology stack you can rely on for all your linguistic services needs
Delivering innovation through our ongoing investment in the latest systems, Al, and machine learning. We invest in highly customizable solutions and complex workflow design to better serve you and your business.
Client service portal - 24/7/365
- All-inclusive app for placing, editing, tracking & modifying orders
- Interpreting requests (Face-to-face, video remote and over-the-phone)
- Translation requests (70+ file formats, desktop publishing, and machine translation)
- Specialist services (Transcription, copy editing, subtitling, voice overs, etc.)
- Account history (Replicate orders, make payments, and view usage reports)
- More than 500 languages and dialects, including Canadian French
Interpreting Order Management System (IOMS)
- End-to-end resource selection and management system informs team when needed
- Multi-modal service delivery options (face-to-face, over-the-phone and video remote)
- COVID screening and customer acknowledgement requests
- Customizable workflows that make it easy to work with us
Translation Order Management System (TOMS)
- Fully-customizable, centralized linguistic services technology
- Workflow-based process automation platform that drives all translation project activities
- Content integration through REST and JSON API’s to enable autonomous translation
- 100+ file formats. (Text, HTML, XML, Office, Software, DTP, Embedded Content Processor, etc.)
Vendor Management System (VMS)
VMS is the portal used by our supply chain to apply for work. It enables us to streamline recruiting and vendor selection per client request based on domain preferences, transaction history, and client satisfaction.
Key features:
- Multiple service-based datasets that collect data required for resource selection
- Automated CV summaries for snapshot linguist selection
- Certificate and security clearance management and validation
- Integration into our order management, survey and intelligent vendor selection systems
Intelligent Vendor Selector (IVS)
IVS tracks, considers vendor CV and assignment history including compliments, complaints, and responsiveness. Then, based on client requirements, it ranks linguists to help coordinators consistently select the best available professionals.
Key features:
- Facilitates performance-based vendor selection
- Enables 24/7 service
- Reduces delivery timelines
Application Programming Interfaces (API's)
Eliminate administrative costs and delays through an autonomous service delivery model with end-to-end security. Our team has created fully customized solutions; no need to manually send emails or log into a portal equals faster, more consistent and lower cost.
Key features:
- Translation API enables continuous translation with 20 data sources in 70 file formats
- Interpreting API integrates into scheduling platforms to eliminate coordination effort
Platform features & 60+ business management system components
We’ve hand-selected every component of our technology infrastructure to be integrated into an agile, secure, and enterprise-level platform that consistently delivers innovative world-class service.
Reports manager
All reports created to manage the business are saved here, including any custom ones key clients may have requested. These are run on-demand as well as automatically delivered via email at agreed upon intervals.
Workflow management systems
Our custom-built solutions help streamline complex processes and consistently deliver quality service faster; account set-up effort early on enables us to work with great humans at value-added steps only, which helps to reduce costs.
Automated communications
Order confirmations, supply chain offers, exception-based notifications, satisfaction survey requests, invoices, customized reports, and more. And customers can select many of which to receive through the My.AllLanguages.com portal.
Survey system and KPI dashboards
Custom landing pages collect various types of data to measure against Key Performance Indicators (KPIs). World-class service is consistently delivered by addressing issues in real-time and consistently improving based on feedback received.
Custom customer solutions
Our IT team routinely customizes our platform at no additional cost. These customisations typically deliver streamlined processes that reduce human error, costs, and delivery timelines so that working with us is a breeze.
Consolidation options
Our tech delivers far beyond traditional consolidation benefits. We review current state, structure your data, and set your organisation up so you can focus on core competencies while communicating across language barriers with ease.
Security platform features
We understand that the privacy and security of our clients are very important. A rigorous cybersecurity and compliance program helps in protecting our clients’ confidential information all day, every day, to ensure employees & contractors can only access data they are authorized to view.
24/7 Monitoring
We leverage sophisticated cybersecurity technologies that alert us if there’s a suspected threat of malicious behaviour that could compromise your data.
Canadian-hosted data
Keeping your data within Canadian data-centres ensures it is held to the highest security standards as well as allowing for fast and easy data-recovery.
Encryption
Data is stored and encrypted on highly-secured servers under lock & key with controlled private access. Access to the server is done through 256-bit encryption.
NIST & ISO 27001 best practices
We perform annual penetration tests of all critical systems, data is encrypted at rest and in motion, clearly defined policies.
PIPEDA
All information provided to us is managed in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).
Secure, scalable and highly available
Redundant, geographically dispensed replication across Canada, with an enterprise architecture leveraging HPE and Microsoft software technology.
Artificial intelligence translations
Fully customizable, affordable, and fast. Our Machine Translation (MT) service integrates into the very latest intelligence technologies to instantly generate translations required for internal users, chat boxes, and FAQs.
Benefits of Machine Translation (MT)
The volume of global content is exploding while the number of professional translators is decreasing. MT is a game-changer in filling the gap by producing instant and cost-effective translations of content that would otherwise not be translated.
Speed
MT is the fastest way to receive translations. Our solutions work well for businesses that require high volumes of securely translated content; translations typically take 1 second per 1,000 words. Simply copy/paste, upload files, or enable secure API connections for a fully automated solution.
Cost-savings
MT enables organizations to cost-justify translation of content that was previously not available in multiple languages. Save money when speed and getting your message across matters most, and save more money with our specialized discount program and packages.
Quality
Different types of content require different levels of quality. Select the domain of your content to get an immediate gist of the content, or have us train your dedicated MT AI engine and add human post-editing options to deliver human-level quality, faster. Whatever quality you want, we can deliver.
Secure Instant Translation Application (SITA)
SITA is our advanced machine translation tool. It delivers fast and accurate translations of your business documents, and stands above Google Translate and other internet applications in many ways.
Free versus SITA
Like a “Google Translate,” SITA is an easy-to-use instant translation tool. But with SITA, clients can access their trained hosted MT engine that produces better customized quality content.
Security
Unlike the free tools used by staff within many organizations whose data often unknowingly becomes public, data uploaded to SITA is held securely within Canadian data centres – your IP remains private.
API integrations
We use web integration technology to connect to client systems for instant posting of automated translations, as well as include experienced translators and CAT tools when customers also want quality.
Multiple file formats
Multiple file format support allows files to be uploaded and formatting retained after translation. Ideal for simple formats that automatically accommodate for text length changes such as XML or MSWord.
Desktop & SSO application platform
Our SITA application is available in a secure single-sign-on app and a desktop feature depending on your organization’s security preferences.
Client portal
Our self-service client portal, My.Alllanguages.com, is your one-stop shop for all your interpreting and translation needs. Place, edit, and track your orders across more than 500 languages and dialects, including Canadian French.
Translating and Interpreting 500+ languages including Canadian French
Our head office is in the world’s most multicultural city, and we assign only pre-qualified linguists who have executed contracts and pass per project quality assessments. Client projects are managed following global best practices using a world-class infrastructure, plus both a Canadian and global supply chain.