Remote interpreting
Access our instant, cost-effective remote interpreting service anywhere and any time of day. It enables communication regardless of whether local interpreters are available, while also reducing fees and travel costs. Obtainable on-demand as well as on a pre-arranged basis, this real-time service is relied upon by professionals across all major industries, and call centres.
Help us to help you
Whether you need practically instant access to professional interpreters and/or are aware of your needs well in advance, our team is happy to help. Let us know which of the following delivery methods is best suited for your interpreting requirements:
On-demand / Quick connect
Best for short calls or emergencies. Our call center is available 24/7/365 in over 200+ languages.
Pre-arranged
Enables improved interpreter selection and reduces costs on longer duration appointments.
Phone or video
Interpreting services delivered securely through any mobile device or computer.
Video remote interpreting (“VRI”)
Effortlessly access the video interpreting services securely from within your current infrastructure. All you need is a computer, laptop, tablet, or smartphone with Internet access and a webcam. Connect with any wired or wireless network, at the touch of a button.
Quality
A picture says a thousand words, and the quality of live video communications is a close second only to face-to-face interactions. The ideal platform offers outstanding audio and video quality, and has built-in interpretation features that effectively mimic an in-person session. Our default is currently Zoom.
Pre-arranged
Here, service is delivered through our Canadian call centre and interpreter roster and our clients can select the software platform. This includes Zoom, Microsoft Teams, WebEx, OTN, and Kudo. Need uninterrupted service when local interpreters are unavailable? No problem. The service mimics our face-to-face model.
On-demand / Quick connect
Better communication quality means better customer care. Customer service is delivered through North American call centres, and the platform ensures secure, clear, HD video and high-quality audio feed. Service is available in less languages, so automatic transfer to telephonic services is offered.
Over-the-phone interpreting (“OPI”)
At All Languages, we facilitate cost-effective communication between parties who speak different languages and are in different locations. Whether via our Quick Connect 24/7 service or on a pre-arranged basis, we offer affordable, private, and secure telephone and VOIP solutions.
Key features
Over-the-phone interpreting services are offered year-round 24/7 in over 200 languages via quick connect / on-demand, as well as on a pre-arranged basis. Clients can securely access the service via a toll-free number and a web VOIP interface. We also provide detailed call analytics to ensure operations are the “most responsible” from answer to connect.
Our interpreters
Interpreter qualification selection options are highest when service is delivered on a pre-arranged basis. The professional interpreters assigned to deliver on-demand service are qualified and competent; they have health and medical training with general proficiency using legal, administrative, financial, and technical terminology.
Quality
Clients will always get a live person answering the phone – no automated messaging. Once you’ve been identified, an interpreter can be connected within 5 seconds. As well, our proprietary blended applications ensure the fastest connection times, most detailed analytics, and highest security available.
3 Seconds
Average speed of answer
22 Seconds
Average connection time (all languages).
5 Seconds
An interpreter can perform dial-outs
Cost factors
Elements to consider when differentiating costs and budgets. All services are charged based on time taken, some by the minute while others by the hour. Volume discounts are available.
Duration
Spoken language, ASL/LSQ or simultaneous
On-demand vs. pre-arranged
OPI or VRI
Book an interpreting appointment
On-demand / Quick connect
We will be happy to set up an account for you to access the service 24/7 365. The process starts by clicking the button below. A member of our team will be in touch to discuss customized reporting options, and then provide a toll-free number and URL to access the service. Contact Us.
Pre-arranged
Our world-class IT systems allow our customers to book appointments, for themselves and/or third parties, through our self-service at My.Alllanguages.com
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Send us an email
Email interpreters@AllLanguages.com to make a request.
Give us a call
Contact our Interpreting Services Department at 1-888-975-4468.
24/7 self-service at My.Alllanguages.com
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